Customer Testimonials

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DealerRater Nov 7, 2021

Randy was very helpful and very informative and very professional at his job.. He was like talking to a friend. We would definitely suggest anyone to have him for a dealer. Excellent dealer !!

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DealerRater Sep 24, 2021

From start to finish it was a great experience. Great communication and attention to detail. Helpful and kind which is a big plus for me.

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Cars Jan 15, 2021

Kris Storey made my experience seamless. Total pro all the way. Being in the service biz I really appreciate competence. Thanks to Kris, Crew and all @ Kendall.

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Cars Jul 17, 2020

UPDATE: I recently left a negative review for Kendall because of an unfortunate incident regarding securing a loaner vehicle for my safety recall. I was very disappointed. In response, Kendall was able to not only make it right, but in my opinion--go above and beyond--to ensure that I was satisfied with my experience. Thank you Kendall and specifically Kevin for taking the time to treat me fairly. Many companies would have moved on.

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DealerRater Jul 15, 2020

I left a negative review recently regarding an experience with Kendal Ford. The situation was regarding obtaining a loner vehicle for my safety recall. Kendall Ford did an excellent job of addressing my concerns and going above and beyond to make up for my initially poor experience. Thank you Kevin, for making it right.

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DealerRater Apr 17, 2020

James Kirk did an outstanding job with my purchase...from beginning of the sales and purchase process. He was friendly, professional, thorough and patience. He answered all my questions in a timely manner. I felt that he was always looking out for my best interest in my purchase. I would recommend him as well as Kendall in the future. I am thoroughly enjoying my F150. Thanks to you and Kirk.

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Cars Apr 3, 2020

During this pandemic I take every precaution I can for myself and others. So does Kendall Ford of Eugene. I liked the buying experience. Different yes but not in a bad way. I choose most of my big purchases based on reviews and other research. I found this experience to be one of the best I've had really. No wait, no traffic. They had a car ready for me to look at which gave me a good starting point. The only reason I changed cars from what they brought out was the color. During this time if you are ...

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Cars Dec 7, 2019

Everyone I interacted with at Kendall Ford was friendly, knowledgeable, and helpful. From online, to phone, to in person. The experience was fast, easy, and stress free.

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Cars Aug 21, 2019

Alex Rodriguez went the extra mile when helping us with our car purchase. Extremely helpful and knowledgeable. Alex listened to our needs and responded with helpful honest advice. We will be recommending him to family and friends. Go Ducks!

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DealerRater Aug 5, 2019

My Husband and I were searching for a new truck to pull our new camper. We met Austin and he helped us purchase a new truck that we were very pleased with. We ended up purchacing a trailer bigger than expected hence needing a larger truck only 5 days after the purchase of the original purchase. We contacted Austin and explained our situation. He was over the top helpful! His personality and kindness are off the charts! He was so kind and did everything to help up get the truck we needed without taking a hudge loss. Todd came over as ...

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Cars Aug 3, 2019

My Husband and I were searching for a new truck to pull our new camper. We met Austin and he helped us purchase a new truck that we were very pleased with. We ended up purchacing a trailer bigger than expected hence needing a larger truck only 5 days after the purchase of the original purchase. We contacted Austin and explained our situation. He was over the top helpful! His personality and kindness are off the charts! He was so kind and did everything to help up get the truck we needed without taking a hudge loss. Todd came over as ...

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DealerRater Feb 7, 2019

Ginger was fantastic. She took the time not only to show me vehicles; but to find the vehicle with all the options I wanted. The credit and paperwork people were great too. They were patient with me and answered all my questions (sometimes repeated so I could understand). Tyler was fantastic and a great help to make me aware of exactly what I wanted and needed. I would recommend Kendall Ford to anyone looking for a vehicle.

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DealerRater Feb 1, 2019

First, allow me to start off with apologizing to Kendall for ever doubting them. This is the third transaction I've done at a Kendall spanning over two different states. I still have to be honest and say that this one did not begin as pleasant as the first two. However, Kendall came through in the end and put me first before everything else. I can honestly say at this point that I don't know if there is any other dealership I will ever trust more. I am now a very happy customer of theirs and I highly recommend ...

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Cars Nov 14, 2018

Mel King always does more than he has to for the customer. He was my salesman but also helps facilitate my service needs. Mel has earned my trust and future business!

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Cars Oct 25, 2018

I dropped my car off on the way to work, and picked it up after. I was in and out very quickly on both occasions. Couldn't be happier.

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Cars Oct 11, 2018

James Kirt best car salesmen I know Everything was a walk in the park Easiest car buying experience I will never go anywhere else then Kendall ford

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Cars Sep 4, 2018

Fastest and easiest car deal i have ever done! Dealt over the phone and when i drove 3 hours to get there, everything was exactly how it was supposed to be. Skylar is a man of his word, even came in on his day off to make sure it all ran smooth.

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Cars Aug 29, 2018

My wife and recently purchased a new truck from Kendall Ford of Eugene. This was by far the best buying experience we have ever had. They were very helpful and friendly to work with, I will be recommending them to anyone I know in the market for a new car or truck.

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Cars Aug 29, 2018

Earlier, I sent in a review regarding a not-so-good experience we had with Kendall Ford Service. Within a day, I was contacted by Kevin Hyde the Customer Service Manager. He was very kind and very professional. He apologized for our bad experience. To make a long story short, Kevin and Kendall Ford went out of their way to turn a negative experience into a very positive experience. They not only fixed the issues we had, they went to bat for us with an extended warranty issue and got a mechanical problem covered that had been denied by the extended warranty ...

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Cars Apr 10, 2018

Darrell Everton made our service experience an easy one! He kept us informed and exceeded our expectations. Thanks to Darrell and his team for the quality work!

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DealerRater Dec 21, 2017

Always enjoy great service at Kendall!! Wayne in the Service Department is tops in customer service and the service crew always have me in and out of there in a timely manner.

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DealerRater Dec 19, 2017

I recently began looking for a Ford F-150 by researching all the dealerships up and down the I-5 corridor, and found Kendall Ford to be the dealership that provided the best package for the cost. Glen Manzer worked with me for several days; his sales approach is low key, which is perfect for me. Glen was able to find a truck that met my specifications yet had the lowest sales price. When we arrived to procure the sale, he patiently went through all the details and spent time orienting us to the new truck.

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DealerRater Dec 18, 2017

I recently bought a Certified Used Ford Focus Hatchback from Kendall Ford and WOW, I was thrilled with the level of service I got from James Kirk who I first made contact with online. He was extremely helpful throughout the transaction, was incredibly professional and attentive, kind and happy to help! He didn't mind all the questions I asked. I came away with a fantastic deal and car.You would do well to purchase a vehicle from James Kirk at Kendall Ford. His honesty and hard work was greatly appreciated!

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DealerRater Dec 15, 2017

We bought a 2013 F150 and from Kendall and had a great experience all around. We shopped around and found this to be the best deal for what we wanted within five hundred miles from us. So we drove hours from home to this dealership to purchase our pre- certified vehicle. Our salesperson Alex went above and beyond and we would recommend him if you are looking, ask for him by name. Also the whole process of the sale went quick and honest as far as we are concerned. No hassles or trying to talk you into something you don’t ...

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DealerRater Nov 28, 2017

Looking to replace old van for my wife and pleased with 2006 Focus I have been driving, I initiated contact with James Kirk at Kendall Ford online, got answers to some basic questions and then went in to meet him to discuss situation. He was friendly, informative, unhurried. My wife and I returned with the van two days later, looked at three models that met needs we discussed with James and drove away with a new car in a few hours satisfied with the deal, the trade-in and the features we negotiated. We returned two days later to work with James ...

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DealerRater Nov 18, 2017

When I took my Ford 250 diesel in with a power and vibration problem, they correctly diagnosed the problem . They bent over backwards to meet my needs, matching the price of another shop and working to repair the truck in a tight timeframe. I sincerely appreciate their efforts. My truck now runs and hauls like new!

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DealerRater Nov 10, 2017

I worked with Wayne Carpenter. And he was very helpful in getting my car in and had it done in one hour. I like having one person I can count on if necessary.

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DealerRater Nov 2, 2017

I just purchased a vehicle from Kendall Ford and the experience was nothing less that fantastic. Highly recommend and will definitely go back when looking to purchase another vehicle. Salesperson was very friendly and made the sale a breeze, same can be said about finance manager. I've bought several Ford vehicles from dealers in Portland but the drive to Eugene was worth my time. Thanks for being honest and fair.

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DealerRater Nov 1, 2017

My recent purchase of a new 2017 Ford Edge SEL, was actually easy & a pleasure. James Kirk is my salesman & he is as professional, polite & personable as could be. James Kirk did what he said & said what he did, a new experience for me in car sales people. Also Randy Fisher, the "finance man", the guy that is usually a PITA, was also very polite & did present the typical "extras" to buy, but he did it very politely. Would I buy again from Kendall Ford, Yes, in a heartbeat.

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DealerRater Oct 31, 2017

I bought this 2016 Explorer used from Hertz car sales in Eugene, Or. 36,000 miles on it. It had a whine coming someplace in the drive train. Took it to Kendal Ford (Eugene) to have it looked at. They told me it was still under warranty and they would take care of it. They did indeed! They ended up replacing the whole drive train! New transfer case, differential, and transmission. I couldn't believe it! They are very well trained mechanics. Very courteous. Very understanding, and very patient. Everybody was excellent from the manger/ representative, shop foreman and the mechanics. They gave ...

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DealerRater Oct 31, 2017

Great customer service with little to no pressure. Sales team and finance was great. Perry was our salesman and worked with us for three days prior to purchasing a F-150.

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DealerRater Oct 28, 2017

I recently purchased a 2017 F150. The Kendall team made my experience a great one. Everything was straight forward and low pressure. With it being the year end it was hard to find the exact truck I wanted. They went above and beyond searching the Pacific Northwest to find the exact truck that I wanted and located one and had it here within a day. Thanks again.

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DealerRater Sep 28, 2017

The guys & gals at Kendall are very courteous, friendly, and well trained. Although my repairs took 4 1/2 hours, and was expensive, the job was completed, problems solved, and I'm satisfied.

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DealerRater Sep 20, 2017

Helpful staff and throughtful sales staff. They listened to our needs and worked to acheive a very reasonable deal. We were on the fence about purchasing, but left with the car we wanted and at a good price.

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DealerRater Sep 11, 2017

I just recently bought a new 2017 F-150 from Lisa at Kendall ford and it was literally the best experience I've ever had purchasing a vehicle, she gave me what I thought was a great price for the new Truck and for my trade in and kept the payment exactly where I told her to be. Kendall just scored a new happy lifetime customer and thank u Lisa for making this process fun and not stressful!

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DealerRater Jun 30, 2017

My experience with Kendall Ford was an enjoyable experience. My salesman Bryce York was very attentive to my needs in a new F350 Ford. I want an a certain color and package and Bryce worked very hard to find me the exact truck I needed and in a very short time. I was almost going to settle 4 another model but Bryce continued while showing me other models to locate exactly what I wanted. I appreciate his hard work an effort to fulfill my needs. I would recommend going to Kendall Ford if you're in search of a new vehicle ...

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DealerRater Mar 14, 2017

I called and spoke with James Kirk told him what I was looking for and how much I was willing to pay and not only did he find the vehicle I was looking for but he also got it for less then what I wanted to pay. This is the second vehicle I've bought from a Kendall dealer and I have never had a bad experience.

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DealerRater Mar 4, 2017

This was the best salesman experience that I have ever had. Perry showed us where the service department was and even introduced me to people in the service department. Perry went over and beyound the duties of a salesman. If you had a fleet of salesman like Perry your dealership would be beyound excellent.

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DealerRater Feb 21, 2017

Mike Morrow is one of the most professional sales team members we have had the pleasure of working with. I would recommend him to anyone wanting to do a trade-in, buy a new car, or buy a used vehicle.

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DealerRater Feb 20, 2017

Tammy Reynolds, is the best! She goes threw every thing with you and if you have any questions, she would always follow threw with getting an answer. She always has a smile, friendly greeting and her appearance is very professional. For Tammy, the customer comes first and that is important when working with the public. I'm happy she received a promotion and at the same time sad, as I loved scheduling my Ford Explorer with Tammy. Tammy, is an employee that you can be very proud of. I'm looking forward to getting to know Pete Yaskovic and am ...

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DealerRater Oct 3, 2016

The sales people worked tirelessly to insure I understood everything about the car and the contract.that I was comfortable with the terms of the deal.

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DealerRater Sep 30, 2016

The work was completed in a very short time so I didn't even have time to get engrossed in the book I had brought. this is a change from other service centers that have had me cool my heals for several hours.

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DealerRater Sep 18, 2016

Our experience at Kendall was just great! Jesse was helpful and very knowledgeable. He was able to meet our requests and are very happy customers.

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DealerRater Aug 17, 2016

I want to give an A+ plus plus +to Pete Who is one of the first representatives you meet when you take your car or truck in for service. He is an asset to your company. It was a very busy Monday but Pete kept me informed and the time went by quickly. Every company needs to have representatives like Pete.

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DealerRater Apr 2, 2016

We own a vehicle that was on recall for airbag inflator. For this occasion we decided to bring it to the professionals at Kendall Ford Auto Service to have the work done by the experts! I was treated with the best respect, given a ride home and picked up 6 hours later as according to the plan. The auto was delivered to me to drive home. Great service and I was treated with the utmost respect.

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DealerRater Mar 7, 2016

The service was outstanding, and completed quicker than promised. The only problem was the car wash, I had to go through twice and it still wasn't satisfactory. Auto was still dirty. .

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DealerRater Jan 17, 2015

My husband and I recently bought a Certified Ford Edge from Kendall Ford and WOW, were we thrilled with the level of service. Everyone that helped us throughout the transaction was incredibly attentive, kind and happy to help! Skylar and Casey worked with us to locate the vehicle that we wanted. Dan and Gary went above and beyond to give us an excellent deal on an excellent car. Ronnie in financing was extremely helpful in locating us financing at the price point that we wanted and 2 points lower interest than we were quoted at another dealership! You would do well ...

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DealerRater Jan 2, 2014

THE REASON I'M GIVING THIS REVIEW IS TO SAY THAT DON AT KENDALL FORD WAS AWESOME, REAL NICE GUY HE DID EVERYTHING POSSIBLE TO HELP US, SO THATS WHY WE BOUGHT OUR CAR FROM DON, HE'S VERY UNDERSTANDING AND VERY HELPFULL, I REALLY APPRECIATE ALL HE DID FOR US, ALONG WITH JASON M I BELIVE ANOTHER NICE GUY, THANK YOU AGAIN BOTH OF YOU AND ESPECIALLY DON I GIVE YOU GUYS A 10 ON EVERYTHIN....RIP CHUCK MISS THE OLD GUY....

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DealerRater Dec 21, 2013

The employee we worked with was helpful and attentive, yet not pushy. He listened to our wants and needs and found us a car that was perfect for us.

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DealerRater Nov 9, 2013

Everyone I worked with were honest and wanted to make me happy at all costs. I drove off the lot with mt brand new car and a smile on my face!

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DealerRater Nov 7, 2013

As the company I work for has a long relationship with Kendall I approached them for a new or late-model pickup in the 1/2 Ton class. Howard Smith was extremely helpful in selecting models from Kendall's many dealerships and helped me to decide on a 2013 Ford STX 4x4 at a very reasonable price. For medical reasons, I'm told, Howard was unable to conclude the sale. But Martin Neustel stepped in to walk me through the paperwork and clearly and concisely explain the features of the vehicle and of the follow up programs available from Kendall. Overall, and excellent purchase ...

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DealerRater Nov 5, 2013

We had a great experience working with all the Ford employees, especially Jayson. They worked hard to earn our business and we are very happy we went with Kendall.

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DealerRater Oct 30, 2013

My experience with Kendall Ford was excellent! I recently purchased a car from Cory Newport and I love it! I got a 2014 Ford Focus ST. It is everything I wanted in a new car. Cory was great. He helped me set up my bluetooth and showed me how to use all of the high tech buttons in my new car that my previous car didn't have. I highly recommend asking for Cory Newport when you go into Kendall Ford! I could not have had a better person to work with. Honest, smart and hard working!

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DealerRater Oct 25, 2013

We had a great experience buying a car from Kendall Ford. The car we originally wanted to purchase had sold the night before, and Jaysen told he us would call us if anything like that car came in on a trade. Well lo and behold, only a few hours later, a Mazda 6 just happened to come in on a trade, and he called us immediately. He even came in on his day off to work with us, and we got a killer deal on the car. The whole process went smoothly, and we didn't feel pressured to buy (granted, ...

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DealerRater Oct 23, 2013

I was lost trying to find the Honda Dealership because my old car had some mechanical problems and I stop to ask for direction. The minute I walked into the door Jayson greeted me and asked me what i need help with. Even though I wasn't looking to buy a car that day I wanted to see what I might want t buy in the future. He was nice and patient enough to show me around.He asked a few question so he would know what to show me and what would fit in my prize range. I like ...

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DealerRater Oct 23, 2013

This dealership is amazing, I didn't even have to walk thru their doors!! I spoke with Jeff on the phone, filled out the credit app online, and he had the truck detailed, filled with fuel, and drove it to my house. We filled out the paperwork at my kitchen table and he drove our trade in truck back to the dealership. No sitting in a little office waiting, no grumpy kids while waiting on paperwork, no deceitfulness, just an honest straightforward deal. I received multiple follow up phone calls from almost every department of this dealership to make sure ...

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DealerRater Oct 16, 2013

Jayson was very easy to work with. Worked very hard to make us a deal that we were happy with. We walked out happy customers.

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DealerRater Oct 9, 2013

Best car buying experience ever. Jess Boysen, you were helpful, and knowledgeable. Thank-you for not being a fast talking, get 'em in, get 'em out, kind of salesperson. You were patient with me and helped me to get the best car possible while staying in my budget. Thanks for all of your help and you have earned Kendall Ford a repeat customer. When it comes time to trade this one in, my first stop will be at Kendall. That is a promise.

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DealerRater Oct 6, 2013

On October 5th I went looking for a good used small pick up and was greeted by Kassidy Lane. He introduced himself, asked me if i was working with a sales person already and what was my name. I told him what i was looking for, what price range and that i had did not have a trade in. He immediately took me to the trucks that were in my price range and style, we talked about each of them and then went inside to see what we could work out. He handled the the transaction with ease, took me ...

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DealerRater Oct 5, 2013

My experience in buying a new used Ford Escape was very good. I have also looked for a used Ford Escape at other dealers in Portland but I thought Jeff was less "high pressure" than most of the salesmen I have encountered and I am more comfortable with easy going people. Also, the business manager, darn, forgot his name, was very nice and went beyond the call of duty answering my detailed and exhaustive questions about interest rates, and car dealer business practices. And, I like my new used Ford Escape! Not sure what I'll do with ...

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DealerRater Oct 3, 2013

The experience of buying my new Ford truck from Kendall Ford in Eugene Oregon was by far the best and easiest car deal I've ever been involved in. From the quick response to my inquiry about a new truck, to the signing of the final purchase agreement, it was a very pleasurable transaction. I've purchased many vehicles in my life, never have been so satisfied. Thanks to Mike Hoover and Roy Wright for taking care of me! Thanks, Greg Heath

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DealerRater Sep 30, 2013

Keith was very helpful in the purchase of a new Ford Focus. He showed us all the options we had and has a great since of humor. He made buying a car a good experience

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DealerRater Sep 29, 2013

We brought our 2011 ford ranger in for service and went looking at new trucks. Roy Wright assisted us in looking at what was on the lot. Roy mentioned a 2013 that was marked down to move off the lot. We liked the truck a lot. We weren't able to make a deal, that day. We came back a few days later, again to pick up 2011 truck, again looked at the truck that had been marked down. This time we worked with Kevin Peer and we were able to make a deal,basically took the trade in , off the table. We ...

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DealerRater Sep 21, 2013

My wife and I had a wonderful experience working with Jeff Lowe! Jeff was very honest, up front, and easy to talk to. He helped my wife and I find the right vehicle and the best price! I'd recommend Jeff and Kendall Ford to everyone I know! Thank you for the great deal.

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DealerRater Sep 21, 2013

I was deciding between buying a Ford Focus ST at Kendall Ford and a dealer local to me in Washington. Kendall Ford offered extremely competitive pricing, great customer service and Jeff was a really friendly guy. I ended up not buying the car from Kendall Ford because my local dealer matched their price at the last minute, but Jeff was an easier person to deal with. I would recommend Jeff and Kendall Ford to anyone considering a Ford vehicle.

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DealerRater Sep 21, 2013

All the staff at Kendall Ford were very courteous and helpful. Specifically, Mr. Jeff Lowe who was great in helping me buy my 2011 Ford Focus. He made me feel at ease and went over everything I needed to know about filling out the car loan application. I highly recommend other buyers to ask for Mr. Lowe about purchasing their next car. Carla

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DealerRater May 13, 2013

Kassidy Lane was extremely easy to work with and our buying experience was a complete success. We are very happy with the car we bought and credit Kassidy. His ability to meet our needs and complete the deal at the price/car/package we finally picked happened faster than we dreamed possible. Thanks Kassidy!

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DealerRater Apr 24, 2013

All I can say is wow what a staff. Not only are they professional but they are kind beyond compare and that is rare in the car sales business. I would definitely recommend them for any car purchase. Not only do they have it together but what a good looking staff as well. Especially Jeff wow.

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DealerRater Apr 13, 2013

I ordered a Ford Focus St. Kendall ford strived to keep me informed as the car took much longer than expected to build. Ronnie Arnold keep me informed while I waited. Even after I went oversea for an extended period of time. They purchased my present car out right so as to help me, an giving me a fair price. On my return Ronnie went out of his way and picked me up from the rental car place and drove me to the dealership to complete the purchase in his personal vehicle and on his day off. Was treated fairly ...

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DealerRater Mar 29, 2013

We test-drove and priced C-Max cars at Kendall. The salespeople were very helpful, but when it came down to negotiating price, they were $3000 higher than another dealer, only 80 miles away. It was well worth the drive to take our business elsewhere. I would not buy a car from Kendall until you've gotten bids from dealers in Salem and the Portland area. You may save thousands.

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DealerRater Mar 29, 2013

Kassidy worked with the car selections and worked well past his regular shifts. Thank you very much for our great car purchasing experience. Everyone we meet during our purchase was very professional. I'll tell friends if they need to buy a car. Chuck R

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DealerRater Mar 16, 2013

Just bought a new Ford Focus Titanium from Kendall Ford in Eugene, OR. Our Salesman Kassidy Lane was by far the best salesman I have encounter and I have purchased over 25 cars in the last ten years. I would highly recommend Kendall and most of all I would highly recommend Kassidy. Thanks again Kassidy for the great car buying experience!

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DealerRater Mar 10, 2013

very very happy with buying the car and the great service salesman was very helpful and made you feel like you were he only customer

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DealerRater Feb 25, 2013

My husband and I had just had a bad experience with Lithia Nissan in town when trying to close a deal on a truck sale. We had to just walk away as the treatment was so bad that I did not want to be pressured into their deal. My husband then went to Kendall Ford in Eugene and had just the opposite experience. Pablo Fonseca was very friendly, non pressure and helped my husband find just what he was looking for in a used truck. He knew his product very well and had all the answers (or went in to ...

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DealerRater Feb 17, 2013

I recently purchased a car after mine was totaled in a serious car accident last summer. My salesman, Wayne Brown, was knowledgeable, helpful, kind, and very patient while I tried to find a car I felt safe driving. Once I decided, he was able to get me the car I had my heart set on at a price I could afford, and even had a dent fixed that I discovered after I got home. I feel like I have a friend who happens to be a car salesman. I was well taken care of and will definitely buy from Wayne ...

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DealerRater Feb 3, 2013

Thomas and Shawn went to great lengths to work with my 'less than ideal' credit situation. My Identity was stolen a year ago and it caused havoc on my Credit beacon score. They LISTENED to what happened to me and made me feel like they really cared. I appreciated being treated like a person not a number, especially being a woman and by myself. I drove home a brand new Ford Focus in RED!! They were great and I highly recommend them!

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DealerRater Jan 30, 2013

Wow we are happy with our recent purchase from Kendall Ford in Eugene. Jeff Lowe was the salesman that helped us in buying a pre-owned 2010 Ford Escape this past weekend. He was awesome. He did not pressure us. He is very knowledgable about the cars on the lot. We would most certainly want to work with him again.

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DealerRater Jan 26, 2013

I can't say enough about Jeff Lowe and Wayne Brown. You can tell when a salesmen is trying to work you. Jeff was honest and straight up with me. I honestly felt like he was working for me. He did not try to pressure me or talk me into something I didn't want. As for the vehicle, I am still amazed at the price I got. When I came back the next week to pay for the car, Wayne Brown was there to wrap things up. He was very helpful and personable. He even put 5 gallons in the ...

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DealerRater Jan 15, 2013

It was an extremely fast and easy process. We left the dealership happy and satisfied and not feeling taken advantage of like we have at other dealerships. Everybody was very friendly and helpful and seemed like honest people.

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DealerRater Jan 3, 2013

I am giving a "great" rating across the board. I worked with Michael Higgins for the purchase of my 2013 Escape, and though I was considering other models from other lots, Michael was patient in allowing me to make the best decision that worked for our family, without an aggressive sales pitch. Because Kendall has several lots, Michael provided me with the opportunity to test drive all of the vehicles that I was considering. He was informative and great to work with. This is the second Ford our family has purchased in the last month. Great friendly service and ...

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DealerRater Dec 1, 2012

I was very pleased with my sales experience at Kendall Ford. We looked at a Ford C-MAX, and made several visits over the course of two weeks. Salesman Ronnie Arnold was at all times courteous, knowledgable, and helpful. We felt we were being helped toward a decision, rather than being pushed into one. A very positive experience!

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DealerRater Nov 28, 2012

Although my salesmen, Drew, was rather you he surprised me with his courtesy, knowledge, and level of customer service. In three to four years when it is time to trade it in i hope he is still there. Keep up the good work Drew.

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DealerRater Nov 2, 2012

RESPECT, RESPECT, RESPECT!!! Get the picture. I have never been treated with more respect with buying a car or truck than I was at Kendall Ford with Wayne Brown as my salesperson. He was informative, respectful, knowledgable, kind and got us a GREAT deal. I would highy recommend Kendall Ford and Wayne. Wayne even said he would set up all of our service appointments and will help our family and friends to have the same experience that my wife and I had. I am pushing 80 years old and have purchased many cars and trucks and have NEVER had the experience ...

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DealerRater Oct 30, 2012

Wayne Brown was my salesman. He was very nice and patient while he showed me cars they have on the lot. He took the time to listen to what was important to me in a vehicle and helped me find the perfect match to what i was looking for. He took the time to test drive vehicles and was not pushy at all through the whole process. I felt that he was honest and made me feel like a valued customer than a quota to meet. Wayne even came in on his day off to finalize the sell and then ...

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DealerRater Oct 29, 2012

My experience at Kendall Ford was Outstanding due to my sales Associate Drew Geiger. He had excellent Knowledge in every vehicle that I was considering for Purchase. Drew was very Polite and extremely helpful in figuring out what best vehicle was for me. He worked very hard to get me the vehicle that I requested as well as many other items regarding my sale. My experience at Kendall Ford went above and beyond my expectations due to my Sales Associate Drew Geiger. Thank you very much Drew!

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DealerRater Oct 26, 2012

We were in the market for a new Explorer. We were warmly greeted by Wayne Brown who worked with us through the entire process. Wayne was friendly, knowledgeable and focused on making our experience as "pain free" as buying a new car can be. We never felt any pressure from anyone in the dealership who played a role in our purchase. We never felt pressured. It was the most pleasant car buying experience my wife and I have ever had - and we've been buying cars for more years than I care to remember. I can't ...

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DealerRater Aug 26, 2012

I really appreciate the great service at the Kendall Collision Center. I wanted to figure out why the right turn signals were blinking really fast. Tony Appellof and the mechanic who checked out my car said it was the connector. So they replaced it for no charge! They were really nice and my car has not had that problem since. I would highly recommend that you visit Kendall for all of your questions!

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DealerRater Aug 17, 2012

Looked around all of Salem, Eugene, Medford and Klamath Falls. First I went into Kendall Cadillac and they tried to give me only $6,500 for my Jeep Commander trade in even after i told them that i had already been quoted at $9,500 at other dealerships. I obvioulsy walked out, Later i went into Kendall Ford and with the help of Wayne i was given $10,800 for the jeep and paid cash for the car i wanted. Of course i had to work a little on getting the price i wanted, but the the service was awesome, everyone was very friendly, and Wayne ...

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DealerRater Aug 14, 2012

By far the best experience I have ever had at purchasing a new car...100% satisfied...I would recommend this dealership to all my friends and family...Excellent job all the way around..Thank You Cory and Sal, and thank you Kendall Ford of Eugene!!!

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DealerRater Aug 13, 2012

I came in to start looking for a used car to replace my car with high mileage. Brenna Cahill helped me. She was wonderful. If I could have rated her higher on friendliness, I would have. She spent a lot of time with me letting me drive many different cars. She was extremely patient and not at all pushy. This was the best part about my experience. I brought my husband in a couple of days later and did some more test driving. She still was not pushy. We came back the next day and finally sealed the deal. I ...

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DealerRater Aug 10, 2012

Ended up at Kendall to have a service performed on my 2008 SportsTrak (radiator failure). Dave in service was helpful, including directing me to sales to consider the possiblity of trading my vehicle in on something else. Dave referred me to Ronnie Arnold. Ronnie showed me some vehicles and I was interested in a used 2008 F-150. Had to rent a car, drive to Portland and came back the next day after rapid repair service. Ronnie came in on his day off to meet with me and help me get a trade worked for the F150. Excellent customer service by Ronnie and ...

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DealerRater Aug 2, 2012

After months of comparing cars on the internet(mainly for MPG), I started looking at the physical attributes of the vehicles. The Ford Focus was the third car I looked at. What started off as "just a test drive" on a Saturday afternoon turned into me leaving with the car. Jess was wonderful with all of the questions that I had, helped with the negotiation of a price we could both be happy with and even set up the hands free system so I was ready to go. I have bought many different cars and pickups throughout my ...

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DealerRater Aug 2, 2012

we were at the dealer 8/1/2012 to buy my son a car. Jess was very friendly and very helpful. It was a great experience ( better then when i bought my car from a differend dealership). I highly recommend kendall, and I will be going there soon when i trade my car in. Thank you to everyone.

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